Confidentiality

Privacy Policy

We here at NCsoft Europe Limited (“NCsoft”) consider your right to privacy to be of paramount importance.

Because the trust of our users is key to the success of our business, this Privacy Policy is intended to make you feel as comfortable as possible visiting our website and playing NCsoft games.

This Privacy Policy discloses the privacy practices for http://www.plaync.com, and any other sites and services related to NCsoft. This Privacy Policy will provide you with information on our policies regarding:

1. Collection of Personal Information
2. Who collects the Personal Information
3. How the Personal Information is used
4. Privacy protections for children
5. The choices available to users regarding collection, use and distribution of the Personal Information
6. How you can correct any inaccuracies in regard to your Personal Information.
7. What kind of security procedures we use to protect the loss, misuse, or alteration of your Personal

Information under our control

Personal Information is defined as information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. Personal Information does not include aggregate information that, by itself, would not recognize individual persons (such as statistics about how many persons visited our web site last month, or how many visitors are male and how many are female).

This Privacy Policy is a condition of acceptance on the NCsoft website and its respective services; by using the site and these services, you agree to be bound by its terms and conditions.

This policy also only addresses activities from our servers. Other sites (including those to which we may link) and other service providers may have their own policies, which we do not control, and thus are not addressed or controlled by this policy. We encourage you to learn about the privacy policies of each of these companies.

1. Collection of Personal Information

You provide certain Personal Information to us when you register to:

a. Use the NCsoft website http://www.plaync.com
b. NCsoft games
c. Sign up for contests or giveaways
d. Complete questionnaires
e. Order products and services from us
f. Email messages, submit forms, use our support, and/or send other information to us

Categories of Personal Information include, but are not limited to:

g. Name
h. Email Address
i. Address
j. Phone Number
k. Birth date

You will also be asked to submit Personal Information depending on the payment method you choose when subscribed to one of our services. If you choose to pay for NCsoft services by credit card, debit card or ELV, you will be required to provide us your bank information and your billing address.

We use a feature of your browser called a “cookie” to assign a unique number that automatically identifies your computer when you visit the site. A cookie is a piece of text-only data stored on your hard drive. By setting a cookie on our site, you would not have to log in a password more than once, thereby saving time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site, or may have to enter passwords or identifying information more than once.

In addition to the login information, we collect information of a non-personal nature, such as IP addresses, browser types, domain names, software versions, and access times. This information is only used for our internal purposes (such as to improve the site or to customize content).

We may also collect Personal Information from you at other points on our site which require user input. For example, when entering a contest or other promotional event, we may ask for your name, address, telephone number and e-mail address so we can administer the contest and notify winners.

2. Who collects the Personal Information

NCsoft owns and operates the NCsoft website, and is the company that collects Personal Information on our site. Our mailing address is:

NCsoft Europe Limited
Trafalgar Place, Brighton East Sussex, BN1 4DU, United Kingdom

3. How the Personal Information is used

We use your Personal Information to provide you with NCsoft content and services that are tailored specifically to the profile you provide. In connection with the delivery of our services, we may share the Personal Information with third-party partners or vendors who help deliver or administer the services, but they are only permitted to use the information in connection with the delivery or administration of our services. For example, we share your credit card information with a third-party credit card processing company, but that company is not permitted to use the credit card or Personal Information for any purpose other than to fulfil the specific purchase transaction.

Where transactions with a third party are required, NCsoft requires that the intermediary safeguard your Personal Information in accordance with this privacy policy.

We use your information on an aggregated basis (not personally identifiable) to do such things as operate our site, enhance our site and sell and deliver messages. We may disclose aggregated information about our users, but that information contains no Personal Information.

Although your privacy is very important to us, due to legal rules beyond our control, we cannot fully ensure that your private communications and other Personal Information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and you authorize us to, disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. In addition, we may share Personal Information with our contractors on a need-to-know basis in order to maintain our services provided that such contractors have agreed to the non-disclosure and confidentiality requirements we require of our employees.

NCsoft centralises its account records in the USA with its associated company NC Interactive Inc.  As a consequence, NCsoft may transfer your Personal Information to the USA for processing.  NCsoft will protect your Personal Information to the same standards regardless of where it is processed.  By using this website and the NCsoft games, you consent to this transfer of your Personal Information.

4. Privacy protections for children

In order to protect the privacy interests of younger Internet users, we do not allow children under the age of 18 to use our services without the consent of their parents.

5. The choices available to users regarding collection, use and distribution of the Personal Information

You can control the content of your Personal Information by following the instructions stated below in Section 6.
Please note that if you provide any information on your own or directly to parties who provide service to our web site or any other sites you encounter on the Internet (even if these sites are branded with our branding), different rules may apply to their use or disclosure of the Personal Information you disclose to them. We encourage you to investigate and ask questions before disclosing information to third parties.

6. How users can correct any inaccuracies in the Personal Information

To review and update your Personal Information stored with NCsoft, please go to the PlayNC Account Management Page.

You may have the opportunity to ‘opt-in’ to having your information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form may include an ‘opt-in’ mechanism so only those users who wish to share Personal Information with companies other than NCsoft can authorize distribution of that information to third parties.

7. What kind of security procedures we use to protect the loss, misuse, or alteration of your Personal Information under our control

NCsoft takes precautions to protect our users’ information. When users submit sensitive information via our website, that information is protected both online and off-line.

We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your Personal Information. We use encryption, Secure Socket Layers, and other technical measures (such as off-site backup, security testing, and password protection), and we implement off-line efforts to further protect this information, including limiting employee access to Personal Information and updating our employees regarding our security practices and privacy policies. Please recognize, however, that “perfect security” does not exist on the Internet.

When our registration and personal profile forms ask users to enter sensitive information, that information is protected using industry-standard SSL encryption. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing.’

This Privacy Policy is subject to change at any time. We encourage you to review this document regularly for any future changes.

If you have any questions about the security at our website or facilities, you can send an email to

This privacy policy is effective as of November, 2004.